Terms & conditions
Sales conditions are regulated by Infelt OÜ, registration nr 14064021, Rohu tn 8-8, 10612, Tallinn. Additionally, the laws of the Republic of Estonia regulate the legal relations which occur during distribution via the online store.
By placing an order at the Feltive/ Infelt OÜ online store, you agree to our terms and conditions and guarantee the contact information and anything additional you’ve presented is accurate and correct.
Infelt OÜ can change information, prices, product descriptions, postage conditions and other information on its homepage at any time without notifying in advance. The product range, prices and discounts may vary from those in retail stores.
We want to offer you high quality products and excellent service, and we will do everything possible to insure your satisfaction with your purchased items.
Prices & Payments
All of the prices are in euros. Cost of postage will be added in the invoice send to you by email previously to postage of your order. After we have received your payment we will post the package.
For shipping in Estonia, Latvia and Lithuania we use Omniva parcel terminals.
For shipping to Finland we use Smartpost parcel terminals.
Shipping costs for maximum 2 packages:
Latvia and Lithuania: €7,30
Other European countries: €16
Contact us via firstname.lastname@example.org if:
– you are a private customer who would like to order more than 2 packages
– you would like to order for a company outside Estonia with a VAT registration
– you need a shipping outside Europe.
We will compile your order of maximum 2 packages in maximum 3 working days.
Bigger orders could take longer due to our stock.
The approximate delivery time is 5-7 working days.
We do our best to complete each order as fast and as effectively as possible. The production of Infelt OÜ is handmade and therefore could not be identical.
The postage should contain the number of ordered packages of Feltive in 3 colours plus with every package a leaflet, including the building plans. The leaflet is available in English and in Estonian.
We hope you will be pleased with your purchase. If you are not content with the products or service then please write to us at email@example.com and include the invoice.
If the received order does not contain what should be expected based on the description above, it can be returned to us within 14 days after receival, the product costs and initial transport costs will be refunded within 14 days after the product has reached us.
Based on the Customer Protection Act of Republic of Estonia, it is possible to place a complaint within 2 years after the purchase, but the customer has to prove the mistake from the producer’s end at their own cost. If expertise proves that the product was faulty because of the low quality by the producer, then Infelt OÜ will cover all the costs related to the process.
Postage fees are not refunded.
We only take back or exchange products, which are in the same condition as they arrived to you. We don’t accept or compensate the products which have been used, damaged or when leaflets or boxes have been removed.
We will solve all of your problems and worries by communication, the easiest way is to send us an e-mail at firstname.lastname@example.org
Privacy & Security
Infelt OÜ has a right to use your home address to send you information about our products.
We will only use your email address for product updates and information, if you have signed up for our newsletter ‘Feltive Facts & Fun’ on our website.